This drone is excellent in just about every way, the video quality is gorgeous, the software is intuitive and the ease of use and reliability so far have been excellent.
Make sure you test everything out when you get it, one of the three batteries failed to charge for me.
So let's take a little journey down DGI customer service lane... I read a lot of reviews on here about how they are the worst etc etc and it did give me pause, but from what I experienced it was basically just a regular company doing due diligence.
I think a lot of us are used to Amazon customer service where you just click a button or make a call and everything is set right immediately, so yes, having to prove you bought the drone and uploading receipts and emailing departments seems daunting in 2019 but I didn't find it to be out of what could be expected for replacing an expensive part with a normal company.
DGI allowed me to mail the battery back at no cost and mailed me a new one (or repaired, I'm not sure) but it works now and I paid nothing. So no complaints here, it's just not' Amazon easy'.
Anyway, the drone is amazing and well worth the price and I'm having a lot of fun with it!
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This Item  DJI Mavic Pro Fly More Combo Collapsible Quadcopter Drone Bundle |  |  |  |  |  | |
| Price | Currently unavailable. | $900.19 | $1,399.00 | $895.00 | $539.00 | -34% $469.00 Typical: $709.20 |
| Delivery | — | Get it as soon as Wednesday, May 15 | Get it as soon as Tuesday, May 14 | Get it as soon as Monday, May 13 | Get it May 14 - 16 | Get it May 10 - 15 |
| Customer Ratings | ||||||
| Picture quality | ||||||
| Remote Control | ||||||
| Battery life | ||||||
| For beginners | ||||||
| Durability | ||||||
| Sold By | — | Amazon.com | BAIGE | FlySafe CR | Digital Village | Watch Dollars |
| model name | mavic,mavic pro | Misclass | Mavic Pro Fly More Combo | — | Mavic Air | DJIMAVICAIRKRB |
| weight | — | 5.9 pounds | 1.64 pounds | 0.95 pounds | 0.95 pounds | 0.95 pounds |
| control type | Remote Control | control | App Control | Remote Control | Remote Control | Remote Control |
| media type | Micro SD, Micro SDHC | — | Flash | Flash | Flash | Flash |
| video resolution | 4K | 4K UHD 2160p | 4K | 1080p | 1080p | 1080p |
| wireless tech | Wi-Fi | Wi-Fi | Wi-Fi | Ethernet | Wi-Fi | Wi-Fi |
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Customer Review: I just received a refurbished drone
Løkke Li
Reviews with images
Easy to Fly, 4K Video, Great Little Drone
First off, one of the three batteries included with this combo was dead on arrival. It wouldn't take a charge at all and the lights on the battery flashed an error code when it was put on the charger. SSE Photo Video was FANTASTIC. They had me return only the defective battery (instead of the entire purchase), compensated me for the cost of the return shipping, and immediately sent me a new battery.* The drone in the photos is mine. It's wearing a custom skin that I designed. The aircraft is gray in color out of the box. *The drone itself is great. The camera shoots 4K video and 12 MP photos, which are stored on the onboard microSD card. The gimbal does a fantastic job of stabilizing the camera. The drone is super easy to fly and the DJI GO 4 app automates much of the process, although there is a bit of a leaning curve for first-time pilots. I fly using a 5th gen iPad which means I had to purchase a separate holder, as the Mavic Pro controller will not accommodate anything larger than an iPad Mini. DJI's OcuSync video transmission system maintains a stable connection between the aircraft and controller at long ranges, giving you a clear, low-latency, real-time view of the aircraft's camera. The Mavic Pro is considerably quieter and smaller than the Phantom 4, with a flight time of over 20 minutes per battery (depending on how hard you push the aircraft in flight).Overall, this is an excellent setup and the Fly More Combo Bundle from SSE Photo Video comes with extra goodies you won't get by purchasing directly from DJI. Incidentally, the "landing gear stabilizer," which is essentially and extension of the aircraft's existing landing gear, wouldn't fit one of the front legs of my drone. I don't know if this is a defect in the drone itself or the landing gear extender but it isn't a big deal, since I only take off and land from a landing pad.
Top reviews from the United States
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Reviewed in the United States on November 26, 2019
Reviewed in the United States on August 5, 2017
I just received a refurbished drone. There are scratches and oil on the controller, which I can live with. Then I noticed the joint of the front left arm is way loose than the other, and the landing gear seemed too small to be put on. I went to a store with these gears, and both perfectly fit. Their represent told me it's because two arms are from different patch, which means this is a damn REFURBISHED item.
I'm going to return it, and see what the seller gonna say.
Finally, got to their customer service after infinite waiting, since they asked for graphical evidence, here they are.
I was told to send over pictures, no one has contacted me since then. The time and effort wasted on this thing costs more than the postage now.
So I get it. I WILL PAY IT, JUST A BAD DAY.
PS: I bought another from the other seller. It is beautiful, brand new, sealed, and very helpful customer service.
Aug-29: It's been a week since the return's delivered, the refund's not issued yet. And no response to my emails.
I'm going to return it, and see what the seller gonna say.
Finally, got to their customer service after infinite waiting, since they asked for graphical evidence, here they are.
I was told to send over pictures, no one has contacted me since then. The time and effort wasted on this thing costs more than the postage now.
So I get it. I WILL PAY IT, JUST A BAD DAY.
PS: I bought another from the other seller. It is beautiful, brand new, sealed, and very helpful customer service.
Aug-29: It's been a week since the return's delivered, the refund's not issued yet. And no response to my emails.
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